Jon is an expert in driving excellence to the customer experience. With significant experience in FCA regulated businesses, he believes in the importance of understanding and embracing the voice of the customer. Operating in fast paced, high growth, technology driven businesses, he has developed a customer centric strategy and implemented change programmes and digital transformation to deliver improvement initiatives that continue to grow with the business. Outside of work, Jon loves to travel and explore new places and cultures. A bustling city break will generally win over an idyllic beach holiday any day.
Experience:
Head of UK Operations - Capital on Tap
Head of Operations & Customer Excellence - Target Group
Head of Customer Experience - CPP Group
Quote:
“Keep listening and keep learning. Always look to the future and try to pre-empt what the needs of your customers will be tomorrow, whilst still recognizing what works well today. As a small business, you are better equipped to get closer to your customers and ask them directly about their changing needs to find great solutions. ”
