FAQs

  • You are eligible for a Capital on Tap Business Credit Card if:

    • You are an active director of the company or majority shareholder of 25%+ ownership. If neither of these titles matches your role within the company we will unfortunately not be able to accept your application.
    • You and your business are based in the US.
    • Your business has annual revenue of at least $30,000.
    • If you answered yes to all the above, click here to complete an application.
  • With the outbreak of Coronavirus, we understand that some purchases related to events or travel have been impacted.

    There may be occasions when we can recover funds by raising a dispute if:
    the Merchant is unable to provide you with the goods/ services for which you have paid with your Capital on Tap card; and/or the Merchant is unwilling to assist you and/or refused to issue a refund.

    Should the above be the case, we will dispute the transaction(s) accordingly, but the outcome of the dispute will depend on the circumstances and the reasons for the dispute.

    Am I eligible to dispute a travel-related transaction?

    If you cancel your trip prior to being advised by the Merchant to do so and the Merchant is still willing and able to provide the service, it is unlikely that you will have valid grounds for a dispute. This may even be the case if the Government advice recommends against travel (subject to certain criteria to be met)

    If the Merchant cancelled your trip and is refusing to refund you, and/or assist otherwise, we may be able to recover your funds, subject to written evidence to support your claim.


    Will I be covered for any consequential losses?

    We can only attempt to recover specific transactions which were made using your Capital on Tap card, subject to the evidence provided by you, as well as the circumstances under which you are raising the dispute.
    Will I get my funds back straight away?

    A dispute can take up to a month, in some circumstances even longer; however, dependent on the nature of the claim, the dispute may take two weeks or less to resolve. In some instances, the Merchants may challenge yours and our reasons for the dispute, which can extend the resolution date. In any event, we will keep you informed and reach out to you for more information if necessary

    We will refund you upon successful completion of your dispute and it is imperative that you continue making at least minimum monthly payments to your account whilst the dispute is ongoing. The refund will be inclusive of any associated interest fees if any were charged on the disputed amount(s).


    Do I need to do anything first?

    You must attempt to resolve the issue with the Merchant first (written evidence will make your case stronger) and if the Merchant is refusing to assist, and/or disregarding your attempts to resolve, please forward all correspondence onto us;

    (travel-related) IF your booking/purchase was ATOL protected, please contact ATOL. If ATOL are unable to assist you, please send us written evidence of this;


    IF your booking/purchase was insured, please contact your Insurer first. If your Insurer is unable to assist you, please send us written evidence of this.


    I think I have grounds to request a transaction dispute, what should I do next?

    Please contact our Disputes Team at disputes@capitalontap.com, by providing all of the below (COPIES only where applicable):

    • Transaction Details:
    • The date of the transaction;
    • The name of the Merchant;
    • The amount(s);
    • Original invoices / receipts / e-mails / booking confirmations / etc;
    • How much you are disputing (full or partial amounts);
    • A detailed description of what has been purchased (i.e., flights only, accommodation only, flights and accommodation, some activities to do whilst at the destination, etc);
    • An explanation of why you feel you have grounds to dispute the transaction(s) (i.e., a timeline of events leading up to a dispute, supported by written evidence where applicable);
    • Any other evidence you deem supportive of your dispute.
  • The daily withdrawal limit is 2 transactions, with a maximum cumulative value of $400.

  • We do have some restricted merchant categories that we cannot authorise due to the nature of funding that we provide (for businesses).

    We currently don’t support spending at a small number of merchant categories in accordance with our Terms and Conditions. Examples include gambling-related activities, securities brokerage services, fines, wire-transfers and purchasing foreign currency. Thank you for your understanding.

  • You are able to set spending limits on all employee cards (via the 'Cards' page in your portal). Currently, we’re unable to block ATM transactions on your cards.

  • We can cancel a specific upcoming payment up until two business days prior to the payment due date. If you are trying to cancel a payment within two business days of your due date, we will be unable to cancel it for you. However, you will be able to give your bank a quick call and ask for this to be cancelled. Please specify that you wish to cancel this payment only and not the whole mandate.

  • We do not currently have the option to update payment due dates, however, this is something we want to introduce in the near future.

    In the meantime, if you'd like to talk to us about your upcoming payment just give us a call on 833-972-1323.

  • Yes, you can have unlimited employee cards! 

    You can set individual spending limits on each card, from the Cards page on your portal.

  • You can use your card to make purchases at any merchant worldwide that accepts Visa. You can also use your card to make withdrawals from a cash machine (subject to a max of $400 every 24 hours).

  • The most simple way to pay is by direct debit, but you can also make a debit card payment at any time from the portal. We are unable to accept payments from credit cards, other credit facilities or balance transfers. We are also unable to accept bank transfers apart from under exceptional circumstances.

  • We do not accept payments from a PayPal account. You can, however, make a debit card repayment at any time via the 'Repayments' page on your portal.

  • You can use your Capital on Tap card almost anywhere in the world, and at any seller who accepts Visa. Better still, we don’t apply any charges or commission on those transactions above the base exchange rate, and you don’t even have to notify us of your trip abroad!

    However, there are a few countries where you can’t use your Capital on Tap Business Credit Card in compliance with our obligations under national and international law. These restrictions are updated regularly in response to legislation and are subject to change - you can read more about these restrictions in the Terms of Use.


    We may occasionally restrict spend on your card where we believe doing so would protect you from unauthorized usage, or would be necessary for compliance with our regulatory obligations.

    What will happen?


    Any transactions will be automatically declined. We will endeavor to contact you to inform you of the reason why your payment was declined and may attempt to call you if we require any additional information. In case your card recently declined and you did not spend in any of these regions, please head over to our Card Decline Checklist to find out why.

  • Your account is reviewed periodically to see if you qualify for a higher credit limit and/or lower interest rate. As well as your repayment history, all available credit and affordability information will be reviewed to ensure you're receiving the most suitable terms. These reviews are performed automatically and we'll be sure to drop you an email if your terms have improved!

  • Click here to apply.

  • You can update some of your details by going to your details page in the top-right of your portal. For the details that you are unable to update online, please give us a call on 833-972-1323.

  • Just head to your Customer Portal and to the 'Cards' page. Follow the instructions there to change your PIN.

  • You can change your repayment option at any time via your online account. Simply login and head over to the 'Repayment' page. Please note you will need to update your repayment option within your billing period in order for it update in time for your next payment due date.

  • You can see your total outstanding balance, as well as your available balance on the Dashboard of your portal at any time.

  • To get in touch please call us on 833-972-1323 or email support@capitalontap.com. 

  • We will send you an email on the last day of your billing period letting you know when your ACH is due. You will also be able to view this information on your portal.

  • In order to log in to your account simply select the 'Login' button on the top right-hand side of our website. You will then need your email address and password in order to log in.

  • You can redeem your points via the 'Rewards' page on your portal.

  • To complete an online purchase, please select the correct card type and ensure you use your business address as the billing address. Please then complete all other required fields online, all of which can be found on your Capital on Tap card.

  • The merchant will usually need your name, your 16-digit card number printed on the back of the card, the expiry date and the card type which is Visa Credit. The expiry date is shown as the 'Valid Thru' or 'Expires/Ends' date. They may also request your CVV number, which is the last three digits on the signature strip of the card.

    Some of your transactions may be authorised using a One Time Passcode (OTP). Please remember to never share your OTP over the phone, not even with a Capital on Tap employee.

  • Simply login and head over to the 'Activities' page. Here you can download your statement as a PDF or CSV file. You are also able to view details of your next payment on the 'Repayments' page.

    Additionally, we will email your statement at the end of each billing period.

  • We collect payments via ACH each month. Make sure you have your ACH set up on your account, and we'll take care of the rest!

  • There are three repayment types: 

    • Full balance 
    • Minimum
    • Fixed Amount 

    As long as you are paying at least the minimum amount each billing period, you do not need to make an early repayment. 

    You can repay via debit card at any time via your online portal. Simply login and head over to the 'Repayments' page.

  • Your card will be delivered to you within 4 business days from the completion of your account setup.

    If it hasn't arrived by the seventh business day, please get in touch.

  • You are able to make up to 50 transactions per day on your Capital on Tap Business Credit Card.

  • Your funding costs depend on your interest rate and how long you want to borrow the funds for. APR rates can range from 9.99% to 34.99%. We continually aim to review our accounts to see if we can provide you with a better interest rate or a higher credit limit. We will drop you an email if we have been able to do this!

  • There are no joining, monthly or annual fees with a regular account.

  • We have three different options to suit your preferences:

    You can select a Monthly Minimum, Fixed Amount, or Full Balance repayment option. These will vary month on month depending on your outstanding balance. In the event that your balance is less than the Minimum Monthly amount, the remainder of your balance will be taken.

    Please visit the Repayments page of your account for more detail, or to make changes. You can change your repayment option at any time, however, you will need to change this before the end of your current billing period in time for your next payment due date.

  • Once we've completed the set up of your account, you can activate your card via the portal and start spending straight away.

  • If you are having issues logging into your online account please make sure your username and password are correct. If you have forgotten your password, please use the "Forgotten Password?" option to reset your password.

    If you are still having issues please get in touch and we will be happy to help.

  • Sometimes, we'll ask you to complete our identity verification process using a Passport or Driver's License. We recommend completing this on your mobile phone by logging in to your online portal and follow the steps.

    If you are having issues submitting your photo please check you have followed the online instructions and that your ID document is in date.

    You will receive an email with the outcome of every submission. Please make sure when you reattempt you follow the email instructions. If you are still having continued problems give us a call on 833-972-1323.

  • Go to the Login page and click 'Forgot password?' in order to reset your password. A reset password link will be sent to your email address.

  • If the expected delivery date has passed, or if no delivery date was agreed and it is 15 days since the date of the transaction, please contact the supplier. If you are unable to resolve this with the supplier or have any further queries please contact us on 833-972-1323.

  • Don't worry - any overpayment will go towards paying off your balance as soon as you start spending on your card again.

    If you would like the amount to be refunded back to you, please get in touch on 833-972-1323.

  • If your card is lost or stolen, please login to your online account and either freeze your card or report your card lost or stolen, as soon as possible.

    Please check your transaction history on your Activities page to make sure there are no transactions you do not recognize.

    If there are no unauthorized transactions you can reissue your card online to your home address. Your new card will take 4 business days to arrive and you will need to activate it online.

    If you do have unrecognized transactions please give us a call immediately on 833-972-1323.

  • For security reasons you have a limited number of times you can incorrectly type in your PIN before your card becomes blocked. If this happens please log into your online portal and view your correct PIN online via your 'Cards' tab. Please then go to any ATM and follow the PIN services option to unblock your PIN.

  • If you notice any transactions on your account that you do not recognize, please check the name of the merchant given via a Google search. Please also ask any additional cardholders if they recognize the transactions.

    If you still do not recognize the transactions, please log in to your account immediately, head over to the Cards page and freeze the card in question. Please then give us a call on 833-972-1323.

  • We don't like charging late fees and recommend you contact us on 833-972-1323 if you think you might not be able to make a scheduled repayment. In the event we can't reach you, your account may incur additional charges for late payment as outlined in your funding agreement.

  • You have three repayment options which you can update each month to suit your preferences. You can select a Monthly Minimum, Fixed Amount, or Full Balance repayment option. The exact amount will vary month on month depending on your outstanding balance. In the event that your balance is less than the minimum monthly amount, your full outstanding balance will be taken.

    You can also repay at any time by making a debit card payment on the Repayments page of your account.

  • You can view your current PIN on your portal at any time. Simply sign into your account, head to the Cards page and click 'View PIN'.

  • You should only borrow money that you feel you can comfortably repay. We don't like charging late fees and recommend you contact us on 833-972-1323 if you think you might not be able to make a scheduled repayment. In the event we can't reach you, your account may incur additional charges for late payment as outlined in your funding agreement.

  • Log in to your Capital on Tap account and visit the Cards page to activate your card. On this page, you'll also be able to view your PIN and request additional cards.

  • Pending payments are payments that we have authorized on our side but that have not yet been authorized by the merchant. If the merchant does not authorize the payment the funds should automatically be returned to your account after 7-30 days.

  • The one-page application will ask for basic business and personal information. Once you’re signed up, the business compliance team will check that your business complies with regulatory requirements. If all conditions are met, we will send you your Capital on Tap Business Credit Card.

    In some circumstances, we may require further information on your business such as business trading activity or the names and address of any additional business owners. We will contact you within one business day via email if this is the case and inform you of any requirements in order to complete your application.

  • Your billing address is the business address registered to your Capital on Tap account.

  • Your username is the email address registered on your account.

  • You can make a manual debit card repayment into your account at any time. Simply login and head over to the 'Repayments' page.

  • You will be able to use your card as soon as you have completed your account set up and have activated your card online.

  • When will I receive my expected refund from Capital on Tap?

    We will refund the agreed amount within 5-7 business days from the point it was requested. The refund will be sent to the bank account we have on file for you or we will directly accredit it to your Capital on Tap account balance, depending on what you have discussed with our team. In case it has been more than 7 business days since you requested the refund, please do give us a call on 833-972-1323. Thank you very much for your patience!

  • After your ACH has been submitted it will clear at midday the following business day, which usually means one business day after your due date.

  • No - applying with us is risk-free and the checks won't affect your credit score. We only perform a soft search on your business and personal credit files when you apply, meaning the search is only visible to you and us.

  • There is no fee for exceeding your approval amount, however, you will no longer have available funds to spend once you have exceeded your limit. In order to increase your available funds again, please make a debit card repayment to reduce your outstanding balance back below your limit. Alternatively, you can wait for your next monthly payment to be taken by ACH.

  • We will email your statements each month, on the day after your billing period ends. You can also access these at any time via your portal.

  • We will not send your funding to a PayPal account. Limited companies need a business bank account. Non-limited companies can provide a business or personal bank account.

  • 1. Have you recently set up or cancelled your Direct Debit/ACH Authorization?

    If you have recently changed your payment details, please wait for your bank to confirm the new mandate, which should take no longer than 24 hours.

    If your mandate was recently cancelled, please reconfirm the same details on the Repayments page of your portal. If you need to update your mandate due to a bank account change, please give us a call on 833-972-1323.

    2. Did you freeze your card or do you have a spending limit set on your card?

    Don't worry! This can be changed in the Cards page of the online portal.

    3. Has your card been activated?

    If you have not yet activated your card, please do so on the Cards page of your portal.

    Please make sure you complete a chip and PIN transaction before using contactless for the first time.

    4. Are you attempting to use the card at an offline terminal?

    Please be aware that your card will not work at any terminal that is offline. You will usually find offline terminals on gas station forecourts, in aeroplanes, or at car parking ticket machines, but otherwise, they are rare.

    5. Have you requested a review of your limit, or are you in the process of onboarding?

    If yes, we will be in touch within one business day with an update on your account as it remains inactive while under review.

    6. Does the merchant you are trying to pay fall into any of the restricted categories?

    Some merchant categories are restricted, such as gambling, fines, wire-transfers or purchasing foreign currency.

    7. Is the merchant you are trying to pay located in a restricted country?

    There are a few countries where you can’t use your Capital on Tap Business Credit Card in compliance with our obligations under national and international law. These restrictions are updated regularly in response to legislation and are subject to change - you can read more about these restrictions in the Terms of Use.
    We may occasionally restrict spend on your card where we believe doing so would protect you from unauthorized usage, or would be necessary for compliance with our regulatory obligations.

    8. Do you have an outstanding repayment on your Capital on Tap account?

    If yes, please repay the outstanding amount at your earliest convenience via the Repayments page on your portal. If you are unable to make the payment then please get in touch in order to speak to our Collections team.


    If none of the reasons above explains your recent card decline, please contact us.

  • If you know someone who would love a Capital on Tap card, you can send them a unique referral link that you can access from your online portal. Click 'Learn How' on your Dashboard. 

     

    You'll earn $100 for every successful referral.