Jump to a section
At Capital on Tap, we understand that life can be unpredictable and challenging, and that sometimes, unexpected circumstances can arise. That's why we have a dedicated Specialist Support Team who are available to help you with your account management and offer repayment support whenever you need it.
Our team consists of highly experienced agents who are equipped to support you through a variety of circumstances. Whether you're facing financial difficulties or dealing with difficulties related to your mental or physical health, we're here to help. We understand that it can be tough to reach out for support, but the more we know, the better we can assist you.
If you're experiencing unexpected life events or any difficulties related to your mental or physical health, please don't hesitate to get in touch with our team. We can offer useful external support options that may be suitable for you and help you manage your account during challenging times.
You can contact us in several ways. You can call us on 0208 962 7401 or email us at contact@capitalontap.com. Whatever your needs, our Specialist Support Team is here to help you navigate any difficulties and help you get back on track.
FAQs
I’m going through a challenging time. How can you help me?
If you’re experiencing unexpected changes affecting your finances, please contact us. We understand these situations can be difficult and have a dedicated team ready to support you.
The sooner you reach out to us, the sooner we can offer our assistance.
During challenging times, such as bereavement, sudden illness, or mental health struggles, our specialist team is here to listen and provide the support you need.
What if I need someone else to help manage my account?
If you anticipate future circumstances where you may be unable to manage your accounts, you can grant access to a trusted individual.
We are happy to accept a Letter of Authority or a Power of Attorney, allowing us to communicate with the named party on the document.
For further information please contact us on 020 8962 7401.
I'm struggling with my finances. How can you help?
Our Specialist Support Team can provide the most appropriate support. Contact us as soon as possible, so we can offer you repayment support based on your current circumstances.
Phone: 020 8962 7401
Email: contact@capitalontap.com
I have specific accessibility requirements. How can you accommodate these?
We are here to support you, whatever your needs may be. Our app is compatible with text-to-speech and enlarged text features, and we offer live chat. If you have a preferred contact method or require support through Relay UK, please share your requirements, and we will do our best to assist you.
The main account holder has passed away. How do I inform you?
We understand this is a difficult and emotional time. You can reach out by calling 020 8962 7401, emailing, or using the chat service. Our team is here to listen and provide the necessary support.
To process this sensitive matter, please send us the Death Certificate to collections@capitalontap.com. We assure you that all information will be handled with the utmost care and respect.
What will you do with the information I provide?
Any information regarding your circumstances will be kept confidential and used solely to provide the most suitable assistance.
We recognise that an external organisation in the UK may be better suited to supporting you in your situation. Visit our Signposting page for details of these support groups.
Are there any other organisations that can provide support?
Yes, below are some organisations that can assist you. We can help you find more tailored options if you contact us:
Citizens Advice
Visit your local Citizens Advice or the website for advice on debt and other topics.
National Debtline
If you live in England, Wales or Scotland, call 0808 808 4000 or visit www.nationaldebtline.org for debt advice and information.
StepChange Debt Charity
For debt advice throughout the UK, call 0800 138 1111 or visit www.stepchange.org.
Business Debtline
Offers free and confidential debt advice to the self-employed and small businesses at
www.businessdebtline.org or 0800 197 6026.
Samaritans
Call 116 123 or email jo@samaritans.org to get help if you’re struggling to cope with things. The Samaritans can’t offer debt advice, but they can provide free and confidential help and well-being support to those in distress 24/7, 365 days a year.
