Got a question for us? We are here to help


Contact Us

You can review your spend, manage your repayments and update your details from your Online Portal.


For answers to many other common queries, check out our FAQ page.


Need to get in touch with us? No worries, our team is available around the clock on 0208 962 7401. 


Alternatively, you can live chat with us during business hours (9am - 6pm). Simply click on the yellow icon at the bottom right of this screen and select the option that best suits your query!



Lost or stolen card?

Need to report a lost or stolen card? Freeze or terminate it on your Online Portal.

Blocked PIN?

You can reset your PIN by heading to the 'Cards' tab of your Online Portal.

Support & FAQs

Find answers to our most frequently asked questions

Check your eligibility with our quick 1 page online application. Click here to submit a few bits of information about you and your business. 80% of our customers receive a decision within 2 minutes!

No - applying with us risk-free and our checks won't affect your credit score. We only perform a soft search on your business and personal credit files when you apply. The search is only visible to you and us!

If your card is lost or stolen please login to your online account and either freeze your card or report your card lost or stolen as soon as possible.

Please check your transaction history on your 'Activities' tab to make sure there are no transactions you do not recognise.

If there are no unauthorised transactions you can reissue your card online to your home address. Your new card will take 3-5 business days to arrive and you will need to activate it online.

If you do have unrecognised transactions please give us a call immediately on 0208 962 7401.

Firstly, check that you have sufficient funds available to spend by viewing your balance on your online portal.

Please ensure that your card is not frozen (you can check this on the 'Cards' tab of your online portal) and that you have a valid Direct Debit in place. If you are still unable to make a purchase please contact us on 0208 962 7401.

To protect your security, if you need to update any personal details, please call our Operations Team on 0208 962 7401.

You can change your repayment option at any time via your online account. Simply login and head over to the 'Payments' tab. Please note you will need to update your repayment option within your billing period in order for it update in time for your next payment due date.

We're always looking at how we can offer better terms to our customers. We check-in on how you've been using your account regularly to see if we can offer you a higher credit limit and/or lower interest rate. As well as making timely repayments, we review all available credit and affordability information to ensure we are lending responsibly. These reviews are performed automatically and we'll be sure to drop you an email if we've been able to improve your account!

Marketing and business enquiries


Want to work with us or have a marketing opportunity? Email our Partnerships team at


We aim to reply to your query within 2 working days. 

Community People

Want to be part of the Capital on Tap team?

We are always on the lookout for ambitious, creative and passionate people to join our team. If you think you'd be a good fit, we'd love to hear from you!

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