Frequently asked questions

Below are answers to the most common questions customers ask us
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  • How do I apply for a Capital on Tap Card?
    You can check your eligibility with a quick 1 page application form online. Just go to 'Sign up' on our homepage to access the form. 97% of our customer receive a decision within 2 minutes!
    Am I eligible for a Capital on Tap Card?
    We currently only assist businesses registered in the UK which means all the business owners must also be residents of the UK. Limited companies and Limited Partnerships registered with Companies House along with sole traders and partnerships could be eligible. We look at each business on a case by case basis, however we do have some basic criteria we like all our customers to meet: Your business should have a turnover of at least £24,000 per annum There should be no unsatisfied CCJs against you or your business in the last 12 months
    What information do I need to apply?
    Our 1 page application will ask for business and basic personal information. If you are a limited company please have your registered number to hand. Once you’re signed up, our business compliance team will check that your business complies with regulatory requirements and if all conditions are met we will send you your Capital on Tap Mastercard to access your account. In some circumstances we may require further information on your business such as business trading activity or the names and address of the additional business owners; we will contact you within 1 business day via email if this is the case and inform you of any requirements in order to complete your application.
    How much will it cost me to sign-up?
    There are no activation, monthly or yearly fees attached to your Capital on Tap account. You may choose to upgrade to a Premium account which offers 0.5% cashback on all card purchases. This is free for the first year! Then £79 per year there after.
    How long will it take to get my Capital on Tap Card?
    Your Card will be delivered to you within 4 business days from the completion of your account setup.
    Will applying with Capital on Tap affect my credit rating?
    No, just completing an application will not impact on your credit rating.
  • How much does it cost to borrow?
    Your funding costs depends on your interest rate and how long you want to borrow the funds for. To find out your initial interest rate, you can fill out our 2 minute application form. Once approved you will have have an opportunity to improve your interest rate. Rates can range from 0.79% to 4.9% per month.
    What are Capital On Tap's late fees?
    You can avoid paying late fees by getting in contact with us in advance if you are aware you will not be able to make a scheduled payment. In the event we can't reach you, your account can incur additional charges for late payment as specified in your funding agreement.
  • How do you collect repayments?
    Capital on Tap collects via a Direct Debit arrangement. Repayments are taken monthly, you will pay 10% of your balance or £250 at the end of your monthly billing period, whichever is greater. This process is repeated each month until you have repaid in full.
    How fast do I need to repay?
    The length of time it takes to repay a loan depends on your chosen method of repayment. You can however repay your loan back as quickly as you like, irrespective of your chosen repayment method.
    How do I view my statements?
    Your statements will be emailed to you at the end of each billing period. You are able to view details of you next payment on your online account.
    What happens if I miss a payment?
    You should only borrow money that you feel you can comfortably repay. If you hold up your end of the agreement you will never pay more than what was agreed in your contract. You can avoid paying late fees by getting in contact with us in advance if you are aware you will not be able to make a scheduled payment. In the event we can't reach you, your account can incur additional charges for late payment as specified in your funding agreement.
  • Where can I use my card?
    You can use your card to make purchases at any merchant worldwide that accepts Mastercard. You can also use your card to make withdrawals from a cash machine (subject to a max of £400 every 24 hours).
    How do I use my card on the internet?
    To complete your order, select Card type Debit. You'll normally need to type in the 16-digit account number and the card's expiry date that are both shown on your card. The expiry date is shown as the 'Valid Thru' or 'Expires / ends' date. You may also need to enter your CVV number; the last three digits of the number on the back of your card.
    How do I use my card over the phone?
    The merchant will usually need your name, your 16-digit account number on the front of the card and the expiry date and the card type which is Debit. The expiry date is shown as the 'Valid Thru' or 'Expires / ends' date. They may request your CVV number, the last three digits of the number on the back of your card.
    What is my Billing address?
    Your Billing address is the Business address registered to your Capital on Tap account.
    I haven’t received goods that I have paid for using my Capital on Tap card, what should I do?
    If the expected delivery date has passed, or if no delivery date was agreed and it is 28 days since the date of the transaction, contact the supplier. If you are unable to resolve this with the supplier or have any further queries please contact us on 02089627401.
    My card has been declined what do I do?
    Ensure that you have given the correct information to the merchant. Also ensure that your card is not frozen (you can check this on your online account on the 'Your details' page). If you are still unable to make a purchase please contact us on 02089627401.
    Can I use my card to take cash out?
    Yes. You can use your card at any ATM that accepts Visa or Mastercard depending on which card you have. You can make a maximum of 2 withdrawals every 24hrs of £400 within that 24hr period.
    What do I do if I’ve forgotten my PIN?
    You can view your current PIN straight away online. Simply sign into your online Capital on Tap account to view your PIN in the 'Cards' tab.
    What happens if I type my PIN in incorrectly?
    For security reasons you have a limited number of times you can incorrectly type in your PIN before your card becomes blocked. If this happens please contact us immediately on 02089627401.
    Can I use my card abroad?
    Yes. Your card will work in the same way overseas as it does in the UK anywhere that Mastercard payments are accepted. You will be not be charged any extra fee when using your card abroad as we use the competitve Mastercard exchange rate only.
    Can I have multiple cards on my account, how does that work?
    You can have up to 10 cards on your account at any one time. Each card does not have its own credit limit; all cards are subject to the credit limit on the account. For example if you have £4000 credit limit and spend £500 on one card there will only be £3500 available for use by the other cards or to be drawn down.
  • How do I contact support?
    I forgot my password
    Click the Login link in the navigation bar at the top of the site and follow the link to reset your password.
    How do I request additional funds?
    Once approved, you will be given a maximum funding limit. You can request additional funds at any time up to your funding limit using your online account.
    How do I change or update my details?
    To protect your security, if you need to update any details, please call our Operations Team on 0208 962 7401.
    How do I change my bank account details?
    In order to update your bank details (including your direct debit) please email through a copy of your most recent bank statement for the new account to documents@capitalontap.com. Please ensure that this includes your company name, sort code and account number.
    Can you email me my password?
    No, but we will email you a link to reset your password. Click the Login link in the navigation bar at the top of the site and click the Forgot link to request a new password.
    What is my balance?
    Your online account has an up-to-date balance that is available to you for funding.
    What is my username?
    Your username is the email registered on your account.
    Will you send money to my PayPal account?
    We will not send your funding to a PayPal account. Limited companies need a business bank account. Non-limited companies can provide a business or personal bank account.
    Can I repay my loan from my PayPal account?
    We do not accept repayments from a PayPal account.